SERVICE COUNTER
FAQ & Support Counter
Ask a question or submit a request with your job recovery link.
Frequently Asked Questions
Where is my job ID?
Use the recovery link saved in the booth or email. It looks like /jobs/…
Can support see my photos?
Only if you tick the photo-review consent box on the request.
When can I ask for a replacement or refund?
If generation fails, payment fails, or all 3 viewable results are used and none work.
Do you email photo copies?
Completion emails include your photos. Support acknowledgements include copies only if you tick both photo consent boxes.